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Frequently Asked Questions
You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been despatched and we will give you the tracking ID to follow up your shipment.
Once you're at checkout you'll have an ETA for each of the products you order.
The ETA may differ between products depending on where they're located and the shipping method you've selected.
If your item had all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 28 days returns period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us.
Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within 2-3 working days when we will send you your exchange item(s). As soon as we ship your item(s), you'll receive an email with the tracking ID to follow up your shipment.
Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.
We ship all over the world, most countries are free shipping however there are some exclusions.